“There are wealthy gentlemen in England who drive four-horse passenger-coaches twenty or thirty miles on a daily line, in the summer, because the privilege costs them considerable money; but if they were offered wages for the service, that would turn it into work and then they would resign. The boy mused awhile…” Mark Twain, from Chapter 2 of “The Adventures of Tom Sawyer”
It’s no secret that some of the webpages on Beomuse.com have caused good and bad feelings among B&O collectors and B&O professionals. Most of those comments are directed toward the stories presented in the Bar Ditch section and it doesn’t surprise me!
It is important to understand that many technicians and engineers can be absolutely loony at times and it is a natural thing. One of my bedtime leisures is to work a crossword puzzle (diagramless, preferably) immediately following a rerun of Star Trek Voyager. I allot 30 minutes of puzzle time and then off to dreamland by midnight. Trying to come up with a simple word via an obscure definition is mind wrenching at times and I never look for the answers in the back of the book. Why? Because many B&O units don’t offer the same luxury. Answers and solutions have to be found thus working on B&O units is quite similar to the enjoyment of the crossword puzzle. Challenging.
But more challenging has been my past particularly at Hi-Fidelity in Lubbock back in the early 1980s. I can say without any discussion that any remnants of a hairbrush that have found their way into a piece of electronic gear should NEVER be mentioned to a client particularly to the gentle ladies in the audience. I had to learn this the hard way after being told by Hi-Fidelity’s manager that any remnant particle (coins, Matchbox toys, paper clips, etc.) must be returned to the owner since it is their property. Not so for human hair. Just place it in the trash bin and no-one is the wiser.
I recall a client who walked into Hi-Fidelity making a comment about my necktie. He said with a grin, “Is that Mickey Mouse tie representative of your quality of service?”. I negated and claimed that the tie was representative of my quality of life. Before this fellow passed into eternal rewards in 1988 we had become very good friends and I regularly snookered him out of a few bucks and dinners at fine restaurants via the local golf course. You see, I’m not a good golfer when money’s on the line but when a steak dinner is challenged, well look out Birdland! Thanks for the memories, Charles!
My favorite customer was Susan Klingler, an avid collector of live snakes and a woman with a Beovox passion. Back in the days two pair of S45 speakers connected to a Yamaha receiver wasn’t a good idea and I eventually had to be the mediator for this issue. Salespeople didn’t know these little problems at the time. When I finally completed repairs on the receiver Miss Klingler brought a wonderful gift… homemade cookies. I will never forget this wonderful woman and her persistence in arguing with audio salespeople. I haven’t seen her in over 20 years but hopefully she is doing well and is very happy. I’ll never forget her snakes, that’s for sure!
Carl Isett is currently a big time State Politician from our area. Heck of a nice guy and really liked him. Not many people are aware that Carl loved Harley-Davidsons and one of his favorite comedians was Al Franken. Carl’s a good guy although he used to refer to me as “my technician”. It used to bug me when he said that to clients but I will let him call me as such for as long as he wants. Carl was instrumental in my general approach to dealing with people.
Standing behind Carl with the classic bunny joke is Vanessa “Saunshi” Leach. Vanessa taught me to count up to “10″ in Japanese. She also was a major source of inspiration where matters of management are concerned. Each morning Vanessa would report on our shop’s status. When I began work at Hi-Fidelity there were many machines in “store stock” which needed repair for our demo sales area. Vanessa made it her conquest to arrange repair and alignment for each and every one of these machines. I didn’t know it at the time but she needed a place to keep her purse and the shelves were all full! Vanessa also practiced the latest dance crazes in the parts room where no one could see her! All I can say is that she was a very good dancer. After Vanessa’s 90-day employment period she arranged to visit with management about her performance. The meeting lasted only 30 seconds. Apparently, management had waived her 90-day checkup without any official notice. She was an excellent employee and eventually moved to Whitson-King Food Brokers in Lubbock. Vanessa taught me a great lesson in electronic life… if you don’t enjoy it, get out of it.
Keld Hanssen of Bang and Olufsen passed through Lubbock one day and I spent some time working on a Beomaster 8000 with him. We eventually found a renegade staple which had lodged in the FM section. I liked the way Keld spoke when we measured digital signals. “Do it go low? It DO go low.”
Keld taught me something very important. Only use a schematic as a general guide because a loose staple from a customer’s residence isn’t in the service manual. I know that the staple was not a problem on the B&O assembly line because of the size of the staple. Danish staples are completely different including the ones that Martin Olsen uses when he sends me parts from Denmark!
I don’t have enough fingers and toes to count the many lessons I learned at Hi-Fidelity. It is very important to remember that if the boss pats you on the back there can be a double meaning intended. But, never ask what the backpat is about! I also learned to stay away from car stereo installers. Luckily the car stereo installer at Hi-Fidelity didn’t have a hammer in his toolbox. I also learned that the best way to get points with the boss is on a very snowy day when no-one is out on the streets and just about every business is shut down. I lived only a mile from Hi-Fidelity and I walked to work in some very thick snow after finding a Volkswagen stuck in the exit ramp from underground parking. Good thing I did. A fellow in a huge (and very expensive) 4-wheeler drove up and spent much cash with us that fateful wintery day.
Probably the greatest lesson I learned at Hi-Fidelity was a simple one… overhead exists but don’t let it get over your head.
© Copyright Anthony Garza, used with permission.